Refund Policy
Returns and Refunds
I want you to be delighted with the artwork you purchase from Pamela Gordimer Art. Because artwork and art products require special handling, the following policies apply.
Canvas and Paper Giclée prints
If you are unhappy with your purchase, please contact Pamela Gordimer Art within 14 days of delivery. Return items in their original condition and packaging. Unless an item arrived damaged or an error was made with your order, return shipping cost are the responsibility of the customer.
Original Artwork
All original artwork is FINAL SALE due to the unique, one-of-a-kind nature of each piece. Original artwork is not eligible for returns, exchanges, or refunds.
Commissions
Custom commissions are created specifically for the client and are therefore not eligible for refund or return once completed.
Damaged Artwork
If your purchase arrives damaged, please contact Pamela Gordimer Art as soon as possible. Please provide photos of the artwork, the packaging, and the shipping box, and keep all packaging while we resolve the issue.
Cancellations
If you need to cancel an order, return an item, or request a refund, please contact Pamela Gordimer Art as soon as possible. You cannot cancel orders that have already shipped, and they will be subject to the return policy above.
Questions or Concerns
If you have a question about an order, please contact Pamela Gordimer Art through the contact page. I want every purchase handled with care, and I want my customers to feel confident and happy with my art.